Real IT support,
from a real person —
not a ticket queue.
Tek Systems keeps small and growing businesses running: monitored endpoints, patched systems, and a direct line to someone who picks up the phone. No call centers, no hold music.
Four services. One point of contact.
Managed IT Support
Day-to-day help desk, troubleshooting, and systems upkeep for your whole team — handled proactively, not just when something breaks.
Endpoint & Threat Protection
Zero-trust endpoint protection locks down every device by default, blocking unrecognized software before it runs.
Device & Patch Management
Laptops, desktops, and mobile devices enrolled, configured, and kept current automatically — no manual chasing.
Remote Support & Help Desk
Secure remote access when your team needs a hand, from a quick fix to a full system walkthrough.
Built on tools you never have to manage
White Cloud Security is licensed straight to you under our authorized reseller agreement — it runs on your machines as its own product, continuously watching what's trying to run and blocking anything unrecognized, with its own monthly compliance report. GoTo Resolve and Scalefusion are what we run behind the scenes to handle day-to-day remote monitoring, patching, and device management — you're not managing separate logins or licenses for those, they're just our toolkit.
Need new equipment or licensing?
We don't mark up hardware, servers, or cloud licensing ourselves — tell us what you need and we'll go source it on your behalf through GHA Technologies, a nationally top-ranked, employee-owned reseller for Dell, HP, Cisco, Lenovo, Apple, Microsoft, and thousands of other manufacturers. You get vetted enterprise pricing without doing the legwork yourself; we stay your single point of contact throughout.
Straightforward, per-device pricing.
Application Whitelisting
Windows devices only- WhiteCloud Security application whitelisting
- Blocks unrecognized software by default (zero-trust)
- Monthly compliance report
How it works: WhiteCloud Security runs a zero-trust, default-deny whitelist directly on each Windows endpoint. Only software you've explicitly approved is allowed to run — everything else, including unknown executables, scripts, and ransomware payloads, is blocked automatically before it ever executes.
What's included: an initial baseline scan and whitelist build around your existing approved software, ongoing whitelist maintenance as you add new approved tools, and a monthly compliance report showing blocked-attempt activity across your fleet.
Deployment: a lightweight agent installed per Windows device. Once the baseline whitelist is set, it runs quietly in the background with no disruption to normal use.
Not included at this tier: patch management, remote monitoring/alerting, and help desk support — that's Support and above.
Best for: businesses that specifically want strong endpoint lockdown and malware prevention on Windows, whether standalone or layered on top of IT support you already have elsewhere.
Managed IT Support
All devices- Everything in Protect (Windows devices)
- GoTo Resolve — RMM, patching, monitoring & alerting
- Remote help desk, Mon–Fri 8am–6pm CT
How it works: WhiteCloud whitelisting continues to cover your Windows devices, and GoTo Resolve runs behind the scenes across every device — Windows, Mac, and mobile — for day-to-day monitoring, patching, and support.
Remote monitoring & alerting: proactive detection of issues like low disk space, failed backups, or service outages — caught and addressed before they become a client-facing problem, not after.
Patch management: OS and third-party software patches applied on a weekly cadence, so devices stay current without you having to track updates yourself.
Help desk: a real person, Mon–Fri 8am–6pm CT — typical response under an hour for standard requests, not a ticket queue. After-hours/emergency support is available as an add-on at $195/hr.
Not included at this tier: MDM enrollment, policy management, and remote wipe — that's Complete.
Best for: most small businesses — the core "keep everything running and get real help when something breaks" tier.
Full Managed Stack
All devices- Everything in Support
- Scalefusion MDM enrollment & policy management
- Remote wipe & compliance reporting
How it works: everything in Support, plus Scalefusion MDM for full device lifecycle management across your fleet — not just monitoring, but active control.
Enrollment: new devices get configured and enrolled automatically per your policy — no manual per-device setup on your end.
Policy management: security settings — passcodes, encryption, app restrictions — enforced consistently across every device in the fleet, not just the ones someone remembered to configure by hand.
Remote wipe & compliance: a lost or stolen device can be wiped remotely, and compliance reporting shows policy adherence across the fleet at a glance.
Best for: businesses managing a mixed fleet — including mobile — who want full lifecycle control, not just monitoring. Especially useful when devices leave the office: field staff, remote work, or BYOD-adjacent policies.
Non-Windows devices (Mac, Linux, mobile) start at Support — Protect requires WhiteCloud Security, which is Windows-only.
Servers & Network Devices
Optional Add-Ons
No monthly minimum — pay only for the devices and tiers you actually enroll. Billed monthly in advance, no long-term lock-in.
Home & personal IT, too
Not a business — just need your own computers, phones, and tablets looked after? Same real-person support, sized for a household: Home Protect from $18/mo, or Home Complete from $57/mo for up to 4 devices. No long-term contract. See home pricing (PDF).
Don't just take our word for it.
I truly enjoy working with Gabe and have full confidence in both his character and his technical abilities. I highly recommend him and his IT business for any organization or individual seeking trustworthy, knowledgeable, and solutions-oriented technology support.
Built to be the IT team you can actually reach.
Tek Systems LLC is a managed IT services provider based in San Antonio, Texas. It exists for one reason: small businesses deserve IT support that's responsive, honest, and proactive — without the overhead of hiring a full in-house team.
When you sign up, you're not handed off to a rotating help desk. You work directly with Gabe Brown, who monitors your systems, manages your devices, and answers the phone when something needs attention.
Ready for IT that just works?
Tell me what's going on — a slow network, an overdue security review, a team that needs steadier support, or you'd just like a live walkthrough of how everything works before you commit. Demos usually run 15–30 minutes over phone or screen share. I'll get back to you within one business day.